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UTILITY OFFICE MANAGER
UTILITY BOOKKEEPER
NATURE OF WORK
This is moderately complex technical bookkeeping work requiring a knowledge of
the principles of accounting, maintaining utility customer account files, and
reviewing and correcting change listings to insure accurate billing.
Work involves posting, balancing and reconciling general and subsidiary
ledgers of the municipal utilities, processing accounts payable and receivable,
processing of payroll and related records, and the preparation of periodic
financial and statistical reports. Employees follow established procedures but
must exercise judgment in analyzing transactions and determining entries. Work
is performed under general supervision of the Utility Board, and is subject to
administrative review and internal and external audit.
Work involves preparing file update information for computer, checking computer
printouts for accurate updating, reviewing abnormal consumption to determine if
investigation is necessary, and submitting necessary changes and corrections.
Work also involves supplying meter location information and researching account
history for utility officials.
DUTIES AND RESPONSIBILITIES
Balances and posts daily receipts for accounts receivable, income and
disbursements from general account; maintains non-operating income accounts;
reconciles deposits with computer printout; prepares adjustment entries for
computer.
Checks invoices and bills, prepares vouchers and listing of accounts payable for
commission approval; types checks for official signature; posts and balances
accounts payable.
Checks time sheets and work tickets, distributes hours to appropriate pay
category for computer preparation of checks and payroll listing; maintains leave
balances; prepares special checks as needed.
Inventory: Totals and posts parts and supplies from completed work
orders to account ledgers.
Operates a computer; posts and balances general ledger entries from subsidiary
ledger; prepares monthly financial reports and summaries; prepares and types
annual financial reports and operating statistical reports for administrator,
regulatory agencies, utility associations, and publication.
May substitute for cashiers and customer service personnel in their absence.
Performs
other work as required.
Knows all Aspects of Utility Usage and Billing as Follow:
Reviews changes in customer names, addresses, account status or meter location
from applications and work orders; makes manual corrections in master listings
and codes changes for computer; checks change listing for accuracy prior to file
update; makes necessary corrections; checks updated master listings against
manual entries.
Checks
error messages to detect abnormal metering information; compares past
consumption patterns and other known conditions to determine need for rereading
or investigation; contacts customers to obtain additional information if
necessary; orders rereading or service department investigation where indicated;
makes necessary corrections for billing.
Calculates final billings based on readings and closes out discontinued
accounts.
Provides
meter location information by street address, physical location and meter route
book; assists in maintaining route and meter maps.
Researches and compiles account histories of consumption patterns, past service
calls, and similar information to assist in resolving disputed billing or
service maintenance inquiries.
Maintains
active and inactive manual files of backup documents for customer accounts.
DESIRABLE QUALIFICATIONS
Training and Experience
A combination of training and experience substantially equivalent to completion
of post-secondary training in bookkeeping and technical accounting subjects and
experience in technical accounting or bookkeeping work.
A combination substantially equivalent to considerable experience in customer
account maintenance, including experience with utility customer accounts.
Knowledge/Abilities/Skills
Knowledge
and skill of modern office practices, procedures and equipment and standard
clerical techniques.
Ability
to make varied arithmetic computations and tabulations rapidly and accurately.
Ability
to establish and maintain effective working relationships with employees and the
general public.
Ability
to understand and carry out moderately complex oral and written instructions.
Skill in
the operation of a computer or the ability to develop such skill in a reasonable
period of time.
Considerable knowledge of the standards and methods of customer account
maintenance.
Knowledge of basic bookkeeping and billing practices.
Knowledge of the effect of seasonal weather and activity variations on utility
consumption.
Abi1ity
to maintain accurate records.
Ability to detect and analyze indicated metering abnormalities in relation to
past consumption patterns, seasonal variations, and other pertinent factors, and
to draw reasonable conclusions.
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